Frequently Asked Questions
Payment and Shipping Information
How long does it take to ship once my order is placed?
- Most orders are fulfilled and sent out within 1 workday of receiving the order. Shipping times typically take 2 – 4 business days.
- Larger orders (300+ pounds) may be shipped using LTL freight, which typically arrives in 3 – 7 business days.
- Shipments to Canada, Hawaii, and Alaska also take additional time and typically arrive in 3 – 7 business days.
What is your return policy?
Returning unopened color powder is possible. We will provide a return label to ship the products back to us, and we’ll refund the cost of the product, but the customer is responsible for all shipping expenses. Your refund will amount to the original cost of the products less shipping expenses. To find out the eligible refund amount for your return, please contact us here. Please note: Custom Race Kits are not eligible for returns.
Do you accept purchase orders?
Yes. There is a Purchase Order/Check payment option at checkout. Instructions will be provided upon placing the order. You can also reach out to [email protected] for assistance in using a Purchase Order.
Do you offer discounts?
Yes! We offer a few different discount options. You can view the entire list on our discount page.
Safety Information
Is your color powder safe?
Our powder is 98% food-grade corn starch and 2% FDA-certified color additives. It’s been independently tested by SGS for heavy metals, lead, and phthalates — all not detected — and an acute oral toxicity study places it in GHS Category 5 (Unclassified), the lowest hazard band. It’s made for outdoor use and isn’t intended for consumption. Learn more about color powder safety here.
What should I do if the color powder is ingested?
It isn’t intended for consumption. If someone swallows a small amount, have them drink water. The acute oral toxicity study places the powder in the lowest hazard band, with an LD50 above 5,000 mg/kg. If you have concerns, contact a physician or poison control.
What if color powder gets in someone’s eyes?
Avoid direct contact with eyes. If it happens, rinse with water. We recommend sunglasses for participants — providing them at your event is an easy way to cut down on eye contact.
What about inhaling the color powder?
It’s a fine powder, so avoid inhaling it and don’t use it in enclosed spaces. Dust masks, bandanas, or gaiters help. Anyone with asthma or respiratory sensitivity should take the same precautions they would around any other fine dust.
Does it contain any common allergens?
It’s been tested for all 14 major food allergens — thirteen absent, gluten below 5 ppm. One thing worth flagging: four of our shades contain FD&C Yellow No. 5 (tartrazine), the colorant most associated with sensitivity reactions in a small number of people. If that matters for your event, contact us and we’ll tell you which shades to avoid.
Ordering Details
How much color powder do I need for my event?
As a general rule of thumb, 0.5 – 1 lb per participant is a good amount for most events. For more specific calculations, please use our color powder event calculator.
Cleaning and Usage
Can color powder or holi powder be used inside?
Color powder can be used indoors in small amounts for art or photography projects. Color powder is NOT intended to be used for indoor events such as concerts, indoor holi celebrations, indoor walk/run fundraisers, or any other indoor event. For these types of events, an outdoor venue with plenty of ventilation is recommended.
Does your color powder clean easily?
Our color powder cleans easily off most surfaces. Cleaning is as easy as brushing or blowing off a majority of the color powder, then a little soap and water will take care of the rest.
While our color powder is made to be washable, the colorants do have the potential to stain certain materials or surfaces. Porous materials, such as vinyl, are more prone to staining. We recommend testing a small, hidden area when using color powder products if there are concerns.
How do I clean powder off my skin or hair?
Cleaning off your skin and hair is similar to dusting off dry dirt. Most of it can be removed by shaking and dusting yourself off. The remaining will go away with a bath or shower.
Please note that fair skin and hair may be left with a slight tint for a day or two if heavily covered and left on for a long period of time. Additionally, please take extra care with chemically treated hair that may be prone to absorbing color by wearing a bandana or ball cap and dusting off while dry prior to washing with water. This will go away, of course, but maybe don’t participate if you have engagement photos the next day ; )
How do I clean powder off my clothes and materials?
Most clothing can be washed as normal without staining. If staining occurs on white clothing, it can be cleaned with laundry whitener.
WD40 works to remove stained plastic or vinyl.
Porous surfaces such as leather, vinyl, suede, or foam products can be the most difficult to clean. Please do not wear valuable clothes or shoes to color powder events. Use plastic, towels, or drop cloths to cover interior car seats, golf cart seats, or anything else that you would normally protect from dirt or mud.
How do I clean powder from cement and other environments?
Cleaning from sidewalks, parking lots, grass fields, metal bleachers, and most other outdoor surfaces is very easy. If left alone, it will go away from exposure to the natural elements in a week or so.
For immediate cleanup, disperse into the air with a leaf blower, and then hose down any remaining color powder from there. If it gets caked into the cracks of the concrete, a pressure washer or stiff broom can be used to remove it.
Please use caution around expensive turf, track surfaces, vinyl bleacher seating and vinyl or TPO rooftop materials (such as those on press boxes). These materials and surfaces can be vulnerable to staining. Testing in an inconspicuous area is recommended.
